Dumps World Returns & Refund Policy

Dumps World | Eat Dumps Pty Ltd (ABN 66 680 973 639) | Last updated: Jan 2026

About this policy

This policy applies to everything you buy from Dumps World (Eat Dumps Pty Ltd), whether you order online for delivery, order online for pick-up, or buy in person at our Glebe deli.

Our food is frozen, perishable and made in small batches, so we can't take it back once it has left us. But if something isn't right with your order, we will make it right.

Tickets for Dump It Yourself workshops and other events are sold through Eventbrite and covered by a separate policy (see Workshops and events below).

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Where this policy says "no refunds", it means no refunds for change of mind. It does not apply to products that are faulty, unsafe, not as described, or not what you ordered.

Change of mind

We don't offer refunds, returns or exchanges for change of mind. This includes:

•      Food products (Take Dumps, Share Noods, Post Babes and anything else from our freezers). For food safety reasons, we can't accept frozen or perishable food back once it has left our care.

•      Gift cards. These can't be refunded or exchanged for cash.

•      Non-food items such as stickers, art and other merchandise.

Please check flavours, quantities, ingredient lists and allergen information before you order. If you have a severe allergy or aren't sure a product is right for you, email us before you buy and we'll help.

Delivery and pick-up

Orders are delivered by our own team or by a courier we engage on our behalf.

When you place a delivery order, you agree that:

•      someone will be home to receive the order during the delivery window you selected; and

•      if no one is home, our driver or courier may leave the order at your door or in a safe place, following any delivery instructions you added at checkout.

We pack every order in thermally insulated bags so it stays frozen and safe within the delivery window. Once your order has been delivered to your address (or left there as above), it becomes your responsibility. Please get it into the freezer as soon as possible.

We aren't responsible for spoilage, thawing, theft or damage that happens after delivery, including where an order is left unattended. This doesn't affect your rights if the products were faulty or thawed when we delivered them.

We can't deliver to PO boxes. If an incorrect or incomplete address means we can't deliver, please contact us to arrange redelivery or pick-up; a redelivery fee may apply.

Pick-up orders become your responsibility once collected from our Glebe deli. Orders will be reserved for up to 2 weeks after scheduled pick-up date, then made available for others to purchase unless notified otherwise. No refunds on orders that aren't collected.

If you are picking up dumplings and will take more than 40 minutes to get them back into a freezer, please bring suitable additional insulation

Problems with your order

If your order arrives thawed, damaged, incorrect or incomplete, or a product is faulty, please let us know within 24 hours of delivery or pick-up.

To help us sort it out quickly, email us with:

1.     your order number (or receipt for in-store purchases);

2.     a description of the problem; and

3.     photos of the affected products and packaging.

Please keep the products until we've reviewed your request.

Once we've confirmed the problem, you can choose a replacement (usually sent with our next delivery run or ready for pick-up) or a refund for the affected items.

We may not be able to help with a claim made after 24 hours, or where the issue was caused by how the products were stored or handled after delivery. Your rights under the Australian Consumer Law still apply.

Changing or cancelling an order

You can change or cancel an online order up to 5pm the day before your delivery or pick-up day. Email us with your order number. If you cancel in time, we'll refund you in full.

After that cut-off, your order has usually been packed and allocated to a delivery run, so we can't change or cancel it.

If we need to cancel or reschedule your order (for example, because a product is out of stock or we can't deliver to your area), we'll contact you and offer a new date or a full refund.

Workshops and events

Tickets for Dump It Yourself workshops and other Dumps World events are sold through Eventbrite. Refunds for those tickets differ by event and are shown under the refund policy on each event's Eventbrite listing.

If not displayed for some reason, they are usually:

•      Cancel at least 3 days before the event for a full refund, less Eventbrite's fees.

•      Cancellations less than 3 days before the event, or no-shows, are not refunded.

•      Can't make it? You're welcome to send someone else in your place. Just let us know their name and dietary/allergen information, or we will organize according to your initial submissions.

•      If we cancel or reschedule an event, we'll offer you a full refund or a place at another session.

How refunds are paid

Approved refunds are made to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank. Delivery fees are refunded where the whole order was affected.

Contact us

We aim to reply to every message within 24 hours.

•      Email: hello@dumpsworld.com.au

•      Phone: 0449 536 250

Dumps World (Eat Dumps Pty Ltd), Glebe NSW.